How did we get to a world where you need training just to understand software pricing?

How did we get to a world where you need to take a training course just to understand how much a software product costs?

Salesforce has a 1,500-word Trailhead module dedicated solely to explaining the pricing for Einstein — not its features, just how to buy it. 😳

Get to Know Einstein Pricing | Salesforce Trailhead

The pricing complexity explained

It includes an explanation of how Einstein Requests are calculated. Potential buyers might need a PhD in just this one sentence:

“Consumption calculations involve […] the API call size factor, which is the combined size of the prompt and the LLM-generated response, in words, divided by 1,500, and then rounded up to the next integer. There are no fractional API call size factors.”

But it doesn’t end there. That section clicks through to the Rate Card for Einstein Requests, which explains usage types and their corresponding multipliers.

The “call size factor” (you’ll need to have learnt this term by this point) uses a calculation that involves “adding the size of the prompt request plus the size of the LLM-generated response, in tokens, dividing by 2,000 tokens, and rounding up to the next highest integer.”

Do you have to stay back after class if you don’t learn it correctly the first time?

The bigger question

If the pricing is this complex, how complex is the implementation?

Isn’t #AI supposed to make all of this easier? 🤔

This is exactly why we built Meldus with a simple, transparent approach. No complex pricing tiers, no hidden calculations, no training required. Just straightforward AI-powered Salesforce insights that work the way you expect them to.